At HNC Studio, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, our Refund and Returns Policy outlines the steps you can take to return your item(s) and request a refund.
1. Returns
a. Eligibility for Returns:
You have 14 days from the date of delivery to return your item(s) for a refund or exchange.
To be eligible for a return, the item(s) must be unused, in the same condition that you received them, and in their original packaging. Products that are damaged, worn, or missing parts will not be eligible for a refund or exchange.
b. Non-Returnable Items:
Certain items are not eligible for return, including:
Gift cards
Downloadable software products
Perishable goods (such as food, flowers, newspapers, or magazines)
Personal care items (such as beauty products, health products)
Sale items (only regular priced items may be refunded)
2. Refunds
a. Process for Refunds:
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
b. Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [insert email address].
3. Exchanges
a. Eligibility for Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at [insert email address] and send your item to: [insert physical address].
b. Process for Exchanges:
Once we receive the returned item and verify its condition, we will process the exchange and ship the new item to you. You will receive a confirmation email once your exchange has been processed.
4. Shipping
a. Return Shipping Costs:
You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
b. Shipping for Exchanges:
If you are exchanging an item due to defect or damage, we will cover the cost of return shipping.
c. Shipping Time:
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
5. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
