At HNC Studio, we strive to provide our customers with a seamless and efficient shopping experience, including timely and reliable delivery of your orders. This Shipping Policy outlines how we handle the shipping and delivery of your purchases. By placing an order with us, you agree to the terms outlined below.
1. Order Processing
a. Processing Time:
Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may extend by an additional 1-2 business days.
b. Order Confirmation:
Once your order is placed, you will receive an email confirmation with the details of your purchase. You will receive a follow-up email once your order has been shipped, including a tracking number if applicable.
2. Shipping Methods and Delivery Times
a. Domestic Shipping:
We offer various shipping options for domestic orders, including standard and expedited services. Delivery times vary based on the shipping method selected at checkout:
Standard Shipping: Typically takes 5-7 business days.
Expedited Shipping: Typically takes 2-3 business days.
b. International Shipping:
HNC Studio ships to many countries worldwide. International shipping times vary based on the destination and selected shipping method. Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
Standard International Shipping: Typically takes 10-20 business days.
Expedited International Shipping: Typically takes 5-10 business days.
c. Delivery Delays:
While we strive to deliver your order within the estimated time frames, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may result in delays. We are not responsible for such delays but will work with the carrier to resolve any issues.
3. Shipping Costs
a. Domestic Shipping:
Shipping costs for domestic orders are calculated at checkout based on the weight, dimensions, and destination of the package. We offer free standard shipping on orders over a certain amount (specified on our website).
b. International Shipping:
International shipping costs are calculated at checkout based on the weight, dimensions, and destination of the package. Please note that customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.
4. Tracking Your Order
a. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package’s progress on the carrier’s website.
b. Lost or Delayed Shipments:
If your order has not arrived within the expected time frame, please check the tracking information provided. If you believe your package is lost or significantly delayed, contact our customer service team for assistance.
5. Shipping Restrictions
a. P.O. Boxes and APO/FPO Addresses:
We ship to P.O. Boxes and APO/FPO addresses; however, delivery times may be longer than standard shipping times. Certain products may not be eligible for delivery to these addresses due to size or carrier restrictions.
b. Restricted Items:
Some products may be subject to shipping restrictions due to local laws and regulations. If an item cannot be shipped to your location, you will be notified during the checkout process.
6. Customs, Duties, and Taxes
a. International Orders:
International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Customs policies vary by country, so please check with your local customs office for more information.
b. Customs Delays:
Customs clearance procedures may cause delays beyond our original delivery estimates. HNC Studio is not responsible for such delays or any customs duties and taxes that may apply.
7. Address Changes and Order Modifications
a. Address Changes:
If you need to change your shipping address after placing an order, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee that changes can be made once the order has been processed.
b. Order Modifications:
Modifications to your order, such as adding or removing items, may require canceling the original order and placing a new one. Please contact our customer service team for assistance with order modifications.
8. Missing or Damaged Items
a. Missing Items:
If your order arrives incomplete, please check the packing slip to verify if any items are back-ordered or shipped separately. If you believe an item is missing, contact our customer service team within 7 days of delivery.
b. Damaged Items:
If your order arrives damaged, please take photos of the packaging and the damaged items. Contact our customer service team within 7 days of delivery to initiate a return or replacement.
9. Returns and Refunds
For details on our return and refund policies, please refer to our Refund and Returns Policy page.
10. Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact us:
HNC Studio Email: [hncstudio8@gmail.com] Phone: [+923121746736] Address: [Vehari Road Royal Events Marriage Hall road Street no #122 Multan, Punjab, Pakistan-60000]
